Terms of Service

Last Updated: March 25, 2025

Welcome to Outdoor Voices. These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you” or “your”) and Outdoor Voices regarding your access to and use of our website, mobile applications, and other online products and services (collectively, the “Services”). Please read these Terms carefully before accessing or using our Services.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, do not access or use our Services.

1. Eligibility and Account Registration

  • Age Requirement: You must be at least 13 years old to access or use our Services. If you are 13 or older but under the age of 18 (or the age of legal majority where you reside), you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
  • Account Security: You must provide accurate and complete information when creating an account and keep it updated. You are responsible for maintaining the confidentiality of your account credentials (username and password), and you must not share them with others. You agree to notify Outdoor Voices immediately of any unauthorized use of your account.

2. Product Purchases, Pricing, and Payment

  • Orders and Availability: All products offered through our Services are subject to availability. We reserve the right to change, limit order quantities, refuse all or part of any order, or discontinue products without prior notice, even after you have placed an order.
  • Pricing and Errors: While we make every effort to ensure accuracy, pricing, product descriptions, or image errors may occasionally appear on the website. In the event of an error, we reserve the right to correct the error, adjust the order (including charging the correct price), or cancel the order and issue a full refund.
  • Taxes and Shipping: You are responsible for paying all applicable sales taxes, duties, or other governmental fees associated with your purchase. Shipping and handling charges will be displayed during checkout and must be paid by you.

3. Returns, Exchanges, and Warranty

  • Return and Exchange Policy: Orders are generally eligible for return within 30 days of purchase. Returned products must be unworn, undamaged, unwashed, and accompanied by original tags and proof of purchase. Final Sale items are not eligible for return or exchange.
  • Quality Guarantee: We are committed to providing durable technical apparel. If a product exhibits a defect in materials or workmanship, we will work with you to find a solution.

4. User Conduct

When using our Services, you agree not to:

  • Engage in any harassing, threatening, intimidating, predatory, or stalking behavior toward other users.
  • Use or attempt to use another user’s account without authorization.
  • Interfere with, disrupt, or in any way harm the normal operation of the Services, or overload our servers and networks.
  • Upload or post any content that violates the law, infringes upon the intellectual property rights of others, or contains malicious code.

5. User Content and Feedback

  • User Content License: For any content (such as reviews, photos, etc.) that you submit, upload, or post through the Services, you grant Outdoor Voices a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.
  • Feedback: Any suggestions, comments, or creative ideas you submit to us (“Feedback”) will be treated as non-confidential and will become the sole property of Outdoor Voices. We may use such Feedback for any commercial or other purpose without restriction or compensation to you.

6. Intellectual Property

The Outdoor Voices website and all of its content (including text, graphics, logos, images, audio clips, and software) are the property of Outdoor Voices or its licensors and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

7. Disclaimers and Limitation of Liability

  • Our Services and all products are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied (including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement).
  • To the maximum extent permitted by law, Outdoor Voices shall not be liable for any indirect, incidental, special, or punitive damages arising out of or in connection with your use or inability to use the Services.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to the website. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

9. Contact Us

If you have any questions about these Terms of Service, please contact us through our official channels or via email at hello@outdoorvoices.com.

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