Shipping Policy
1. U.S. Shipping Policy
- Free Shipping Threshold: Orders over $100 USD qualify for free standard shipping within the contiguous United States (the threshold may occasionally drop to $75 USD during promotional periods).
- Shipping Fees: For orders below the free shipping threshold, a flat shipping fee of $7.98 USD applies (the exact amount is displayed at checkout).
- Delivery Timeframe: Orders typically arrive within 3 to 6 business days.
- Carriers: Deliveries are primarily handled by FedEx or the USPS (United States Postal Service).
2. International Shipping Policy
- The official Outdoor Voices website primarily serves customers within the United States.
- For international orders outside the U.S., the brand historically utilizes third-party partners or cross-border services (such as Flow Commerce) to handle select global regions. International customers outside official direct-shipping zones often utilize third-party parcel forwarding services or freight forwarders to receive orders worldwide.
3. Order Tracking and Delivery
- Tracking Number: Once an order is packed and shipped, an automated confirmation email containing a tracking number is sent to the customer.
- Account Tracking: Customers can also log into their Outdoor Voices account and check real-time package status under the “My Orders” section.
- Risk of Loss: Per their terms of service, the risk of loss and title for items pass to the buyer upon delivery of the items to the carrier.