Return Window: All eligible orders must be initiated and returned within 30 days of purchase.
Item Condition: Returned items must be in brand new, unworn, unwashed, and undamaged condition with original tags attached.
Purchase Channel Restriction: We only accept returns for items purchased directly through the official Outdoor Voices website (www.outdoorvoices.com).
Right of Inspection: All returns are subject to inspection, and Outdoor Voices reserves the right to deny a return based on the condition of the merchandise.
2. Exceptions & Non-Returnable Items
Final Sale Items: Items marked as final sale are strictly non-returnable and non-exchangeable.
Gift Cards: Gift cards are non-returnable and cannot be redeemed for cash.
Return Process & Shipping Fees
1. How to Initiate a Return
Visit the official Outdoor Voices returns portal at returns.outdoorvoices.com.
Enter your Order Number along with the email address or shipping zip code used at checkout.
Select the item(s) you wish to return and follow the prompts to print your prepaid return label.
2. US Domestic Returns
For U.S. domestic orders, a return handling/shipping fee will be deducted from your refund amount (the exact fee will be displayed in the returns portal).
Original Shipping Fees: Initial shipping charges paid at the time of purchase are non-refundable.
3. Canadian & International Returns
Canadian Orders: Returns from Canada are subject to a $25 flat-rate return shipping fee, which will be deducted from your refund. Original duties, taxes, and shipping fees are non-refundable.
Exchange Restriction: Canadian orders are not eligible for exchanges and are restricted to returns only.
Exchange Policy
Scope of Exchanges: Even exchanges are permitted for the same item in a different color or size. Cross-item exchanges are not supported.
Exchange Limit: Each item is eligible for one exchange only. Repeated exchanges on the same item are not allowed.
Inventory & Processing: Exchanges are subject to live inventory. Once the returned item is scanned and marked as “In Transit” by the carrier, a replacement order will be automatically generated.
Refunds
Refund Method: All refunds are issued back to the original form of payment used at checkout.
Third-Party Payment Notice: If you used a third-party payment provider like PayPal, please note their respective refund windows (e.g., PayPal typically supports refunds within a 60-day window).
Processing Timeframe: Once our warehouse receives and inspects your return, please allow a few business days for the refund to reflect on your account statement.
